Shipping policy

At Woofy.ae, we deliver premium pet food, treats, and supplies across the UAE and select international destinations with care and reliability. We partner with trusted couriers to ensure your order arrives safely and fresh for your pets.

1. Delivery Areas

• United Arab Emirates — We ship to all emirates: Dubai, Sharjah, Ajman, Abu Dhabi, Al Ain, Ras Al Khaimah, Umm Al Quwain, and Fujairah. • International Shipping — Available to select countries (primarily GCC nations like Saudi Arabia, Qatar, Kuwait, Bahrain, Oman; and others). Availability, estimated costs, and any product restrictions (e.g., fresh/raw pet food or regulated items) are shown at checkout. We use reliable carriers like Aramex, DHL, or any other reputable courier.

2. Order Processing Time

• Orders are typically processed within 1 business day (Monday–Saturday). • Orders placed on Sunday or UAE public holidays will be processed on the next business day (Monday or the following working day). • During busy periods (e.g., holidays or sales), processing may take up to 2 business days.

3. Delivery Timeframes

Delivery times begin once your order is processed and dispatched (business days = Monday to Saturday, excluding Sundays and public holidays): Within the UAE: • Dubai, Sharjah, Ajman — 1–2 business days. • All other emirates (Abu Dhabi, Al Ain, Ras Al Khaimah, Umm Al Quwain, Fujairah) — 2–3 business days. • Remote areas — May take up to 3-4 business days in rare cases. International: • 5-7 working days to most destinations (e.g., GCC countries). Times can vary due to customs clearance, carrier routes, or local holidays — we provide tracking for real-time updates. We prioritize fresh delivery for pet food, but occasional delays from traffic, weather, or logistics may occur.

4. Shipping Fees

Within the UAE: • AED 25 flat delivery fee on all orders. • Free Shipping — On orders above AED 150 (automatically applied at checkout). • Additional surcharges may apply for very heavy/bulk items (e.g., large pet food bags over 15 kg) or temperature-controlled products — these are displayed clearly before you pay. International: • Fees are calculated at checkout based on destination, weight, and package size (starting from around AED 100–400+ depending on location/order). • Customs duties, taxes, VAT, or import fees are the recipient's responsibility and not included in our shipping cost. • No free international shipping threshold at this time.

🚚 Free shipping on orders above AED 150 within UAE!

5. Order Tracking

• Once dispatched, you'll receive a tracking number via email (and SMS where available). • Track your order directly through the carrier link or contact us for assistance. • International orders may involve carrier handoffs, but full tracking is provided.

6. Delivery Conditions & Tips

• A recipient (or safe delivery instructions, e.g., leave with security/concierge) should be available. • For perishable or fresh items, arrange prompt receipt and refrigeration. • Double-check your address at checkout — incorrect details may cause delays or extra fees. • International: Provide full, accurate address and contact number to help avoid customs issues.

7. Damaged, Missing, or Incorrect Items

• UAE deliveries: Inspect on arrival and report issues (with photos) within 48 hours. • International: Report within 7 days. • Contact us at Hello@woofy.ae or via WhatsApp +971 50 1033433 with details/photos — we'll arrange a replacement or refund per our Return Policy.